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FAQ

What payment methods are supported?

We support credit card payments.

Do points have an expiration date?

There is no time limit for using your purchased points.

Can I cancel my purchase at any time?

we do not support cancellations of purchases. Once you have made a purchase, it cannot be refunded or canceled. We encourage you to carefully review your selection before completing the purchase

Is there a free trial available?

New users are invited to experience Pixfun with 30 free credits, which allow you to create your first video. This is a great way to explore Pixfun’s powerful features and see how it can bring your creative ideas to life. We are committed to continually enhancing our offerings to provide the best value and experience for our users.

Can I share my account with my team?

For your security and to maintain the integrity of our service, we currently support individual use only and do not support team sharing. We recommend each team member to have their own account to ensure a personalized and secure experience.

How can I check my payment details?

You can view your detailed billing information, which will be sent to your email as a receipt. This allows you to keep track of your purchases and manage your expenses efficiently.

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